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Privacy Policy

DIAMONDZEE PRIVACY POLICY

DiamondZee is committed to safeguarding the privacy of our website visitors; our privacy policy sets out how we will treat your personal information.

What kind of information do we collect and store and why?

We may collect, store and use the following kinds of personal information:

Information about you personally, specifically your name and contact details

To enable us to deliver your orders and help prevent and detect fraud.

Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.

– So we can stay up to date with what you like, and what you may be interested in seeing in the future. (We will only do this with your permission)

Details of any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

– So we can provide you with the best possible ordering experience and customer service at all stages of your buying journey, and so we can fulfil our side of the contract in relation to emails required for communication and order confirmation.

Any information that you provide to us for the purpose of registering with us including email address and delivery information.

– Again, this is so we can be sure we deliver your order to the correct address, and to keep you up to date with the latest DiamondZee news. (We will only do this with your permission)

Information that you provide to us for the purpose of subscribing to our website services, email notifications and or newsletters.

– Without this we can’t send you the details of special discounts and offers! (we will only do this with your permission)

Any other information that you choose to send to us may be stored to further assist us when communicating with you (with your permission) in the future.

How do we use your personal information?

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

Administer the website and improve your browsing experience by personalising the website;

Enable your use of the services available on the website and deliver goods purchased via the website, and supply to you services purchased via the website;

Send statements and invoices to you, and collect payments from you and so we can deal with enquiries and complaints made by or about you relating to the website

Send you general (non-marketing) commercial communications and email notifications which you have specifically requested.

We will (with your permission) send you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or by email or similar technology, you can inform us at any time if you no longer require marketing communications

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information to the extent that we are required to do so by law and in connection with any legal proceedings or prospective legal proceedings.

And if we should we need to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

If required, to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to a payment of a fee (currently fixed at £10.00); and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.You may instruct us not to process your personal information for marketing purposes by email at any time.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to help@diamondzee.com or in writing to DZ LIMITED, PO Box 940, PR4 9DN.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use analytics to analyse the use of this website. Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.

We also utilise tracking pixels to collect data regarding your use of our website and behaviour in relation to emails. This information is gathered for reports to monitor website and email use.